Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Orders ship worldwide via tracked international carriers and arrive within 8-15 business days of your order — this includes the pre-ship QC processing we do before every dispatch. (Business days, not calendar days.)

Is shipping free?

Yes — free worldwide shipping on every order, no minimum.

Will I get a tracking number?

Yes — once dispatched, you'll receive a tracking number by email. Track at 17track.net.

What if my order doesn't arrive?

If your order hasn't arrived 25 business days after dispatch, contact us at support@driplore.com. We'll investigate with the carrier and reship or refund.

Will I have to pay customs or duties?

Most orders under $50 USD are below customs thresholds in major markets. Larger orders may incur fees, which are the customer's responsibility per local laws.

Returns & Exchanges

What's your return policy?

30-day returns from delivery date. Items must be unworn, in original packaging. See full Return Policy.

Can I exchange for a different size?

Yes — 14-day exchange window. First exchange ships free; subsequent exchanges may incur a shipping fee.

What if my item arrives defective?

Contact us within 7 days with a photo at support@driplore.com. Free replacement or full refund — return shipping covered for defective items.

Products & Materials

What are your pieces made of?

Most chains, rings, and bracelets use stainless steel cores with 14k gold-plating, sterling silver, or PVD black coating. Iced out designs use AAAAA-grade cubic zirconia. Hypoallergenic, won't tarnish.

Are your pieces hypoallergenic?

Yes — stainless steel, sterling silver, and gold-plated pieces are nickel-free and safe for sensitive skin.

How do I find my chain length?

Most men's pendant chains are 18-22 inches. Standalone chains for layered looks: 24-30 inches. Use a soft tape measure around your neck for reference.

How do I care for my pieces?

Take off before swimming, showering, or working out. Wipe with a soft cloth after wear. Store in the original pouch to prevent scratches.

Other

Do you do custom orders?

Not at this time. We focus on curated drops.

Wholesale or bulk inquiries?

Email support@driplore.com with your inquiry — we'll get back to you within 48 hours.

How do I contact you?

Email support@driplore.com or use our contact form. Response within 24-48 business hours.