Terms of service

Terms of Service

Last updated: May 1, 2026

Please read these Terms of Service ("Terms") carefully before using driplore.com (the "Site") or making a purchase from DRIPLORE ("we," "us," or "our"). By accessing or using our Site, you agree to be bound by these Terms.

1. Acceptance of Terms

By visiting our Site, placing an order, or creating an account, you confirm that you are at least 18 years of age and agree to these Terms in full. If you do not agree, please do not use our Site.

2. Account Registration

If you create an account with us:

  • You are responsible for maintaining the confidentiality of your login credentials
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately at support@driplore.com if you suspect unauthorized access to your account
  • We reserve the right to terminate accounts that violate these Terms

3. Products & Product Information

We strive to display our products as accurately as possible. However:

  • Product images are for illustrative purposes only. Actual products may vary slightly in color, finish, or detail due to photography lighting, screen display settings, or minor manufacturing variations.
  • Dimensions and measurements are approximate. Please review the size information provided on each product page before purchasing.
  • Product availability and pricing are subject to change without notice.
  • We reserve the right to discontinue any product at any time.

As a jewelry brand that sources products internationally, slight variations between the displayed image and the physical product are normal and do not constitute grounds for a return unless the item is materially different from its description.

4. Pricing

All prices are displayed in USD by default. Prices in other currencies (GBP, EUR, CAD, AUD) are estimates based on current exchange rates and may fluctuate. The final charge will be in the currency selected at checkout.

We reserve the right to correct pricing errors. If an order has been placed at an incorrect price due to a system error, we will notify you and offer the option to proceed at the correct price or cancel your order for a full refund.

5. Orders & Order Confirmation

  • Placing an order constitutes an offer to purchase. The contract is formed when we send your order confirmation email and your payment is successfully processed.
  • Orders may be cancelled or modified within 24 hours of placement by contacting support@driplore.com. After 24 hours, orders may already be in processing and cannot be modified.
  • We reserve the right to refuse or cancel any order for reasons including (but not limited to): suspected fraud, pricing errors, product unavailability, or restrictions on items ordered.
  • If we cancel your order, you will receive a full refund to your original payment method.

6. Payment

We accept the following payment methods:

  • Shop Pay
  • PayPal
  • Credit & Debit Cards: Visa, Mastercard, American Express
  • Apple Pay / Google Pay

By submitting payment, you confirm that you are authorized to use the payment method provided. All transactions are processed securely by Shopify Payments or PayPal. DRIPLORE does not store full payment card details.

7. Shipping

Please refer to our [Shipping Policy] for full details on processing times, delivery estimates, tracking, and international customs. Shipping is free worldwide.

8. Returns & Refunds

Please refer to our [Return & Refund Policy] for full details on eligibility, the return process, and refund timelines.

9. Intellectual Property

All content on this Site — including but not limited to text, graphics, logos, images, product descriptions, and the DRIPLORE brand name and slogan — is the property of DRIPLORE and is protected by applicable intellectual property laws.

You may not:

  • Copy, reproduce, distribute, or republish any content from this Site without our prior written permission
  • Use our brand name, logo, or imagery for any commercial purpose
  • Scrape, crawl, or data-mine our Site

10. User Conduct

When using our Site, you agree not to:

  • Engage in any unlawful, fraudulent, or harmful activity
  • Submit false or misleading information
  • Interfere with or disrupt the Site's infrastructure or security
  • Attempt to gain unauthorized access to any part of the Site
  • Use the Site for spam, unsolicited marketing, or phishing

We reserve the right to block or ban users who violate these rules.

11. Limitation of Liability

To the fullest extent permitted by applicable law, DRIPLORE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or Site, including but not limited to:

  • Loss of profits or revenue
  • Personal injury caused by misuse of our products
  • Delays or failures in delivery caused by carriers or customs authorities

Our maximum liability for any claim arising from a purchase shall not exceed the amount paid for the specific order giving rise to the claim.

12. Disclaimer of Warranties

Our Site and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [JURISDICTION — e.g., Hong Kong / England and Wales], without regard to its conflict of law provisions.

In the event of a dispute:

  1. We encourage you to contact us first at support@driplore.com to resolve the matter informally.
  2. If informal resolution fails, disputes shall be subject to the exclusive jurisdiction of the courts of [JURISDICTION].

For EU consumers: Nothing in these Terms affects your rights under applicable EU consumer protection laws.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Significant changes will be communicated by email (for account holders) and by updating the "Last updated" date at the top of this page. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

15. Contact

For any questions about these Terms:

Email: support@driplore.com
Response time: within 48 hours (business days)

Operating Entity: VELMORA GLOBAL LIMITED
Room D02, 9/F, Pak Yu Industrial Centre, 18 Cheung Yue Street, Cheung Sha Wan, Hong Kong